Our policy
Cake and cupcakes order
The cake flavor is not customizable, you can choose from our menu. However, the design of the cake is fully customizable depending on your needs and the availability of the chef. We do not use fondant and additional charges might apply depending on the toppings.
Cupcake flavors are not customizable, you can choose from our menu, 8 flavors are available and change often depending on the season. However, the design of cupcakes can be customizable. We kindly ask for a minimum of 12 cupcakes to do a custom frosting. Additional charges might apply depending on the toppings
Please allow us a minimum of 48h for any orders. Be aware that October, November, and December are the busiest seasons for custom orders! We are booking up quicker than normal. Once we hit our limit, we close off the dates for orders.
Thank you for your understanding!
Inquiry
For any inquiry, please provide your name, phone number, date needed, pickup time, and size or number of the item you want to order.
You can reach out to us by phone at (908)-228-2720 or by email at contact@victoriascakeofficial.com.
We will respond by phone or email within the next 48h! Please remember we are closed on Mondays. Emails submitted Sunday- Monday will be responded to by Tuesday.
Cancellation
For any order cancellations, if you contact us at least a week before the order date, the full amount will be refunded.
If you contact us between a week and 48h before the order date, half the amount can be refunded or we can reschedule your order.
If you contact us less than 48h before the order date, your order won't be refundable.
For any tea party cancellations, if you contact us at least a week before the date, the full amount will be refunded.
If you contact us between a week and 48h before the tea party,
you can get reschedule for another date.
If you contact us less than 48h before the tea party, you won't be refunded or rescheduled.
For any baking class cancellations, if you contact us at least a week before the date, you can get reschedule for another class.
If you contact us less than 48h before the class, you won't be refunded or rescheduled.