Our policy
Inquiry
For any inquiry, please provide your name, phone number, date needed, pickup time, and size or number of the item you want to order.
You can reach out to us by phone at (908)-228-2720 or by email at contact@victoriascakeofficial.com.
We will respond by phone or email within the next 48h! Please remember we are closed on Mondays. Emails submitted Sunday- Monday will be responded to by Tuesday.
For payment, we do not accept checks, Venmo, or zelle.
Only cash or cards are accepted. Since January 2022, every payment made with a card will be charged with a 3.95% fee.
Cancellation
For any order cancellations, if you contact us at least a week before the order date, the full amount will be refunded.
If you contact us between a week and 48h before the order date, half the amount can be refunded or we can reschedule your order.
If you contact us less than 48h before the order date, your order won't be refundable.
For any tea party cancellations, if you contact us at least a week before the date, the full amount will be refunded.
If you contact us between a week and 48h before the tea party,
you can reschedule for another date.
If you contact us less than 48h before the tea party, you won't be refunded or rescheduled.
For any baking class cancellations, if you contact us at least a week before the date, the full amount will be refunded.
If you contact us between a week and 48h before the class,
you can reschedule for another date.
If you contact us less than 48h before the class, you won't be refunded or rescheduled.